Why Community Is Not Enough — Moving from Moderators to Scalable Support Systems
The Blockchain Business Trends Podcast
In this episode of The Blockchain Business Trends Podcast, titled "Your Podcast Episode Title Here," I delve into why community alone is insufficient for scaling Web3 projects. We explore the pivotal role of moderators in early Web3 communities and the challenges they face as platforms grow. As user bases expand and queries become more complex, relying solely on moderators poses risks to brand trust, security, and user retention. I discuss how scalable support systems, with trained agents and multilingual coverage, can work alongside communities to sustain growth. Learn about the benefits of integrating omni-channel support and KPI-driven performance metrics. If you're leading a Web3 company, discover the five principles to anchor your growth and why support is more than just a cost center. Tune in to understand how to build smart and scale globally.
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